Terms of Service

Welcome to our store! Below are the terms and conditions that apply to your interaction with our store, including purchases and services. By using this store, you agree to these policies.

1. General Terms

• Ownership: This store is owned and operated by Sattva Vogue by Surbhi.
• Scope: We offer physical goods, virtual products, and services. Please read specific terms related to your purchase carefully.
• Right to Refuse Service: We reserve the right to refuse service, cancel orders, or terminate accounts for any inappropriate behavior or violation of our policies.

2. Orders and Payments

• Order Confirmation: Orders are confirmed only after successful payment.
• Payment Methods: We support multiple payment methods. The currently available options will be displayed on the Checkout Page at the time of purchase.

3. Shipping and Delivery

Domestic Shipping: All orders are shipped through trusted and registered courier partners or via speed post.
Dispatch Timeline: Orders are usually dispatched within 0–7 business days from the date of order confirmation, or as per the delivery date agreed at the time of purchase.
Delivery Responsibility: Once dispatched, the responsibility of timely delivery lies with the courier or postal authorities. Sattva Vogue is not liable for delays caused by courier companies, postal services, or any unforeseen circumstances.
Delivery Address: Orders will be delivered only to the address provided at the time of placing the order.
Support: For any queries regarding shipping or delivery, please contact us at email or call.

4. Virtual Products and Services

• Delivery: Virtual products or services will be delivered electronically to the email or account provided.
• Usage: The license or access to virtual products is for personal use only and cannot be transferred or shared.
• No Refunds: Virtual products and services are non-refundable once delivered.

5. Customer Responsibilities

• Accurate Information: Customers must provide accurate details during checkout to ensure smooth order processing and delivery.
• Account Security: If you create an account, you are responsible for maintaining its confidentiality.

6. Prohibited Activities

• Using our store for illegal or fraudulent purposes.
• Attempting to harm the website or its services.
• Violating any intellectual property rights.

7. Limitation of Liability

• Product Liability: We are not liable for any damage or misuse of our products after delivery.
• Service Disruption: We are not responsible for any technical issues, outages, or delays caused by third-party services or platforms.

8. Governing Law

These terms are governed by the laws of India. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts in Ajmer, Rajasthan.

9. Contact Us

If you have any questions, concerns, or feedback, please reach out to us:

• Phone: 70233 31696
• Email: ankitkabra91@gmail.com
• Address: , Ajmer, Rajasthan

Thank you for shopping with us! We look forward to serving you again.